The insolvency of the tour operator group iTravel had caused considerable damage to numerous customers. Many feared for the money they had already paid, especially after the responsible insurer, the Belgian company MS Amlin, initially refused to settle the claims. This development has led to considerable uncertainty.
The insurer’s central argument is that the organizer of the trips was the German company iTravel Central Europe GmbH from Cologne, for which there was no insurance cover. However, this statement contradicts the decisive documents (travel documents) available to the customers and handed over by iTravel Central Europe GmbH.
The decisive factor is what is stated in the security certificate
One document is of particular importance for the legal assessment: the insurance certificate. It is precisely these security certificates, which were issued to the travelers, that explicitly name iTravel Luxemburg S.A.R.L. as the responsible tour operator and contractual partner. This information is also supported by iTravel’s General Terms and Conditions (GTC). Customers therefore have the decisive proof in their hands that underpins the responsibility of the Luxembourg company and thus the validity of the insurance cover provided by MS Amlin.
For those whose vacation plans have been canceled, the sums involved are often considerable, often reaching five figures. The question arises as to how they can get their money back. We will be happy to help you here.
Consistent action is required
Despite MS Amlin’s refusal, the prospects for injured customers are good. As the contractual documents, above all the insurance certificates, refer to the insured Luxembourg company, it can be assumed that the insurance company will have to fulfill its obligation to pay. It is very likely that courts will follow our reasoning and recognize the claims of travelers.
To avoid a total financial loss, you should make use of our legal expertise. We will help you to consistently enforce your justified claims against the insurance company on the basis of the insurance certificates available to you and thus avert the damage you have suffered. Protect your money before it is too late.
